www.beautybyus.com
Online Appointment System
Help
BBU Forum
Aug 29, 2008
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Beauty By Us Help Desk

Membership

What is a client member.
What is a business member.
Where do I sign up.
What are the benefits of using this appointment system.
Can Hotmail be used to register my membership.
How do I change my password.
Can I change my e-mail address.
I forgot my password and user name.
I am a client member but need a business membership.


Booking Appointments & BBU Search

Can I see a working demonstration.
Where are the instructions for the appointment book.
How do client members check upcoming appointments.
Can a client book with more than one business.
How does a client cancel an appointment.
Is it necessary to alert the business of a cancellation.
Who sees client names in the appointment book.
Can two members book into the same time slot.
How do I navigate the BBU Search results.
What do the icons and images represent.

Business Subscriptions & Accounts

As a business how do we pay for this service.
Why do I need to verify my credit card with Paypal.
Can a subscription be changed.
Where is the business account balance.
When is the balance due for an upgraded subscription.
When should I credit my account.
Can I get a refund if this system isn't for me.
Can we display the appointment book at our website.

Additional Help

What is the purpose of the message forum.
Where can I ask other important questions.

System Topics

How do I explain the booking process to my clients.
How do we add an appointment for a call-in client
Are all appointments recorded in the client's PAC.
Can an owner designate a manager.

How do we link to the system from our website.
Can I use my own dot com for my homepage.
Can we link to Beauty By Us in a frameset.
Why does a business need a banner.
Where can we get a custom banner.

Why does MapQuest® not open at my location.
Do we need to be online at our salon to use this system.

Outgoing System Notices

Do clients receive an appointment reminder.
Will the owner be alerted when a client books online.
Who receives an alert when a client cancels.
Who receives incoming e-mail from clients.
Who receives cancellation notices.
Are there other types of system notices.

Security

Who grants authorization to use an appointment book.
Can access to an appointment book be restricted.
What happens when a business bans a client member.
The 3 Strikes Policy and membership termination.
Will other users see my e-mail address.
Can non-members send me e-mail from my homepage.
Is Beauty By Us on a secure internet connection.
The complete privacy policy.

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